3djili FAQ – Your Questions, Answered

Creating a 3djili account is quick and straightforward. Visit the 3djili website and click the registration button. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. Make sure all details are accurate — they will be verified during the KYC process. Once you submit your registration, you will receive a confirmation email to activate your account. The whole process typically takes less than five minutes.

The minimum age to register and play on 3djili is 21 years old. This is in accordance with Philippine gambling regulations. All players are required to complete identity and age verification (KYC) before they can deposit funds or play real-money games. Any account found to belong to a person under 21 will be immediately suspended. We take this requirement very seriously to protect young Filipinos from the risks associated with gambling.

To complete KYC (Know Your Customer) verification on 3djili, you will need to submit a valid Philippine government-issued ID. Accepted documents include: Philippine Passport, Driver's Licence, SSS/UMID Card, PhilSys National ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24–48 hours.

No. Each player is permitted to hold only one 3djili account. Creating multiple accounts (also known as multi-accounting) is a violation of the 3djili Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team — do not create a new account.

To deposit funds into your 3djili account, log in and navigate to the Cashier or Deposit section. Select your preferred payment method — GCash, PayMaya/Maya, or bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — and enter the amount you wish to deposit. Follow the on-screen instructions to complete the transaction. GCash and PayMaya deposits are typically credited instantly. Bank transfers may take up to one business day depending on your bank.

3djili accepts the following payment methods for Filipino players: GCash, PayMaya / Maya, debit cards, and bank transfers via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 3djili in compliance with Philippine regulations.

Withdrawal processing times at 3djili depend on the method you choose. GCash and PayMaya withdrawals are typically processed within 1–4 hours after approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks are usually completed within 1–3 business days. All withdrawals are subject to a security review, and you must have completed KYC verification before your first withdrawal can be processed. Minimum withdrawal amounts apply — check the Cashier section for current limits.

Yes, 3djili has a minimum deposit requirement to keep transactions manageable and secure. The minimum deposit amount varies by payment method — GCash and PayMaya typically have a lower minimum than bank transfers. Please check the Cashier section of your 3djili account for the current minimum and maximum deposit limits for each payment method. All amounts are in Philippine Peso (₱).

Withdrawals may be rejected for several reasons: incomplete KYC verification, unmet wagering requirements on bonus funds, a mismatch between your account name and the payment account name, or a pending security review. If your withdrawal was rejected, you will receive a notification explaining the reason. Contact 3djili's 24/7 customer support team via live chat for assistance in resolving the issue as quickly as possible.

3djili offers a wide variety of games for Filipino players, including: online slots with hundreds of titles from top providers, live casino games (baccarat, roulette, blackjack, and more), bingo, fishing games including the popular Dragon Fishing 2, and table games. New games are added regularly. You can browse the full game library after logging in to your 3djili account.

Yes! 3djili is fully optimised for mobile play. The platform works smoothly on Android and iOS smartphones and tablets through your mobile browser — no app download required. Simply visit the 3djili website on your phone, log in, and enjoy the full game library. The mobile experience is designed to be fast, responsive, and easy to navigate, whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines.

Yes. All games on 3djili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are regularly audited by independent testing laboratories to verify the integrity of their RNG systems and published Return to Player (RTP) percentages. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. 3djili is committed to offering a fair gaming environment for every Filipino player.

Dragon Fishing 2 is one of the most popular arcade-style fishing games on 3djili. Players use virtual cannons to shoot at fish and sea creatures swimming across the screen — each creature has a different point value and payout multiplier. The goal is to catch as many high-value targets as possible within your session. To play, simply select Dragon Fishing 2 from the game lobby, choose your bet level, and start firing. It is easy to pick up and a favourite among Filipino players who enjoy fast-paced, skill-influenced gameplay.

3djili welcomes new Filipino players with a generous welcome bonus package. This typically includes a deposit match bonus on your first deposit, giving you extra funds to explore the platform. Specific bonus amounts and terms are updated regularly — check the Promotions section of your 3djili account after registering for the latest offers. All bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms in the Promotions section of your 3djili account.

To claim a promotion on 3djili, log in to your account and visit the Promotions page. Select the offer you want and click "Claim" or follow the specific instructions for that promotion — some bonuses are credited automatically on deposit, while others require you to enter a promo code. Make sure you read the full terms and conditions of each promotion before claiming, including the minimum deposit required, eligible games, wagering requirements, and expiry date.

Yes, 3djili rewards loyal players through a tiered loyalty program. As you play, you accumulate points that move you up through VIP levels — each level unlocks better rewards including higher withdrawal limits, personalised bonuses, faster customer support, and exclusive promotions. The more you play at 3djili, the more benefits you unlock. Log in to your account and visit the VIP or Loyalty section to see your current status and the rewards available at each tier.

If you have forgotten your 3djili password, click the "Forgot Password" link on the login page. Enter the email address associated with your account and you will receive a password reset link within a few minutes. Click the link in the email and follow the instructions to set a new password. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact 3djili's 24/7 customer support team via live chat for immediate assistance.

Yes. 3djili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorised third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. For full details on how we handle your data, please review our Privacy Policy.

If you suspect that someone has accessed your 3djili account without your permission, act immediately: change your password right away using the account settings, then contact our 24/7 customer support team via live chat to report the incident. Our security team will review your account activity and take appropriate action, which may include temporarily locking the account while the investigation is underway. Never share your password or OTP codes with anyone — 3djili staff will never ask for your password.

Two-factor authentication (2FA) adds an extra layer of security to your 3djili account. To enable it, log in and go to Account Settings, then select the Security section. Follow the instructions to link your mobile number or authenticator app. Once enabled, you will be required to enter a one-time code in addition to your password each time you log in. We strongly recommend enabling 2FA to protect your account and funds.

Setting deposit limits is one of the most effective ways to manage your gambling budget. To set a limit on 3djili, log in and go to Account Settings, then select the Responsible Gaming section. Choose your preferred limit type — daily, weekly, or monthly — and enter the maximum amount you want to be able to deposit within that period. Limits take effect immediately. You can lower your limit at any time, but increasing a limit requires a 24-hour cooling-off period to take effect.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your 3djili account for a set period — from a minimum of 6 months up to a permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or receive marketing communications from 3djili. To apply, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Confirm your chosen period and the exclusion will take effect immediately. This action cannot be reversed during the exclusion period. If you need help, our support team is available 24/7.

If you feel that gambling is negatively affecting your life, please reach out for help. In the Philippines, support is available through the National Center for Mental Health (NCMH) in Mandaluyong, Gamblers Anonymous Philippines (with groups in Metro Manila, Cebu, and Davao), and PAGCOR's responsible gaming resources. You can also use 3djili's built-in tools — deposit limits, cooling-off periods, and self-exclusion — to take a break. Remember: Gambling is addictive. Know when to stop. For more information, visit our Responsible Gaming page.

Yes. 3djili offers a cooling-off period feature that lets you temporarily suspend your account for a shorter duration — 24 hours, 48 hours, 1 week, or up to 6 weeks — without committing to a full self-exclusion. During a cooling-off period, your account is suspended and you cannot log in or place bets. This is a great option if you feel you need a short break to reassess your gambling habits. You can activate a cooling-off period from the Responsible Gaming section of your account settings.